The buyer has fourteen (14) days from the date of receipt of the initial order to make an exchange request by writing an email to firstname.lastname@example.org
The buyer must return the product(s) to be exchanged, presented in their (their) original condition within fourteen (14) days following the exchange request.
The product(s) must be returned in its (their) original packaging. Damaged, incomplete, worn, washed or stained products will not be returned. Our team reserves the right to refuse a return that is not compliant.
Return costs for an exchange or credit are covered by NUYHENN for France and at your expense from abroad. As soon as the exchange request is validated internally, NUYHENN customer service will send you by e-mail a prepaid return label that you will stick on the package.
If the aforementioned conditions are met, NUYHENN will reorder the product(s) to be exchanged and the new product(s) will be shipped to the address on your initial purchase order, subject to available stocks.
Return costs are covered by NUYHENN for all exchanges and credits in France and at your expense from abroad.
If the product(s) is (are) no longer available, NUYHENN will reimburse the buyer for the amount of their order except delivery costs, within fourteen 14 days from the day of receipt of the product(s). your return by our after-sales service team.
If the aforementioned conditions are not met, and in particular if the product(s) is (are) not in condition to be sold, NUYHENN will not provide a refund and the product(s) (s) in dispute will be returned to the buyer at the delivery address appearing on the initial order form.
If after the exchange, the product(s) exchanged(s) are still not suitable, NUYHENN will grant the buyer a credit for the amount of their initial order excluding delivery costs, within fourteen 14 days from the day of receipt of your return, provided that the product(s) are in condition to be sold.
Do not hesitate to submit all your questions to us via our contact module or to the following address: email@example.com