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Politique de Remboursements et de Retours

In accordance with the legal provisions in force, the buyer has a period of fourteen (14) days from the date of receipt of the package to exercise his right of withdrawal from NUYHENN, without having to justify reasons or pay a penalty. , provided that the product(s) is (are) returned in its (their) original condition, within fourteen (14) days following communication of the withdrawal decision.


You have 1 month from the date of purchase to return your order. Damaged, incomplete, worn, washed or stained products will not be returned. If the item is damaged on its return to our workshops and you have not indicated this at least 3 days after receipt of it, no refund will be possible. Our team reserves the right to refuse a return that is not compliant. If the aforementioned conditions are met, NUYHENN will reimburse the buyer for their order except for delivery costs, within fourteen (14) days from the day of receipt of your return. The product(s) must be returned in its (their) original packaging. Please attach the invoice to your package.

Returns are free from France for any exchange or credit and will be charged 8 euros against reimbursement. Returns from abroad are your responsibility.

In the event of abnormal or abusive returns, NUYHENN may refuse to serve a subsequent order.

Please send an email to contact@nuyhenn.com specifying your order number as well as the items to return in order to receive a return slip. You can also request an exchange.


Please return your package with the invoice to the following address:

NUYHENN, 17 avenue de Messine, 75008 Paris, France


The buyer has fourteen (14) days from the date of receipt of the initial order to make an exchange request by writing an email to contact@nuyhenn.com

The buyer must return the product(s) to be exchanged, presented in their (their) original condition within fourteen (14) days following the exchange request.

The product(s) must be returned in its (their) original packaging. Damaged, incomplete, worn, washed or stained products will not be returned. Our team reserves the right to refuse a return that is not compliant.

Return costs for an exchange or credit are covered by NUYHENN for France and at your expense from abroad. As soon as the exchange request is validated internally, NUYHENN customer service will send you by e-mail a prepaid return label that you will stick on the package.

If the aforementioned conditions are met, NUYHENN will reorder the product(s) to be exchanged and the new product(s) will be shipped to the address on your initial purchase order, subject to available stocks.

Return costs are covered by NUYHENN for all exchanges and credits in France and at your expense from abroad.

If the product(s) is (are) no longer available, NUYHENN will reimburse the buyer for the amount of their order except delivery costs, within fourteen 14 days from the day of receipt of the product(s). your return by our after-sales service team.

If the aforementioned conditions are not met, and in particular if the product(s) is (are) not in condition to be sold, NUYHENN will not provide a refund and the product(s) (s) in dispute will be returned to the buyer at the delivery address appearing on the initial order form.

If after the exchange, the product(s) exchanged(s) are still not suitable, NUYHENN will grant the buyer a credit for the amount of their initial order excluding delivery costs, within fourteen 14 days from the day of receipt of your return, provided that the product(s) are in condition to be sold.

Do not hesitate to submit all your questions to us via our contact module or to the following address: contact@nuyhenn.com


The product(s) must be returned in its (their) original packaging. Damaged, incomplete, worn, washed or stained products will not be returned. Our team reserves the right to refuse a return that is not compliant.

The buyer has fourteen (14) days from the date of receipt of the initial order to make an exchange request by writing an email to contact@nuyhenn.com

As soon as the exchange request is validated internally, NUYHENN customer service will send you by e-mail a prepaid return label that you will stick on the package.

If the aforementioned conditions are not met, and in particular if the product(s) is (are) not in condition to be sold, NUYHENN will not provide a refund and the product(s) (s) in dispute will be returned to the buyer at the delivery address appearing on the initial order form.

For all returns without exchange or credit, shipping costs are your responsibility.